Www.deco-store.gr is the “Web Site” and the “Online Store” of the exhibition and distribution of products via the Internet, which belongs to the Greek company under the name “A. ZORZOS & CH. ZORZOS OE”, based in PYRGOS, THIRA, Greece (Tax ID Number: 998667245 / Taxis Company) (hereinafter referred to as “Decostore by Zorzos Co” or “Company”).
The use of this Website by you and any transaction you make in our online store is at your own sole responsibility.
Network / E-Shop Network Services
1. Provision of Information
The information provided by this Website is complete, true, valid, and up-to-date, whether it concerns our identity or the products/services provided by our online store. These warranties are without prejudice to any technical or typographical errors that cannot be predicted or have occurred inadvertently or due to a disruption of this site or due to force majeure. Deco-store.gr has received all necessary technical and other means to be informed immediately about our available products, however it has an express reservation regarding the validity of the availability in the online store, as it may be updated within one (1) day at the time of their modification while at the same time on products that are not in the company’s store, and this is stated in the products in the form “products are not available in the physical store -importance of the availability of the products take place within one (1) day from the time of the amendment”.
2. Registration Member
- Your Account
All your personal data collected through this special e-form of deco-store.gr are absolutely necessary for the performance of the above services and your registration signifies your full consent.
3. Subscribe to Newsletter
Your subscription to our Company Newsletter is at your sole discretion and is not a mandatory procedure for making a purchase from our Online Store or for providing other services, including your simple browsing on our Website.
Your subscription to our Company newsletter is completed by entering your email address in the corresponding field on our page. Upon completion of your registration, you give us the explicit consent that our Company will send you informational and promotional material about its products and services, as well as related advertising messages.
Deco-store.gr is not responsible if newsletters do not deliver to their destination, although they make every effort to deliver their ISPs (Internet Service providers). The newsletter may end up in the spam folder, so please check regularly that it is not stored there. If you do not wish to receive any newsletters or wish to be totally removed from the deco-store.gr newsletter, you can tell us using the contact form on the Website or through the link that appears in our newsletters. Deco-store.gr uses a 3rd party company to track the newsletter recipients. It does not give third parties information about your name, surname, address or other personal data.
4. Purchase action through the e-shop
- Completion – Order Confirmation
Use the main MENU of our page, navigate to it and find what you are looking for.
Check the products in the shopping cart by clicking on the link “SHOPPING CART” located at the top right of the site. You can use the “DELETE FROM THE CART” button to remove products from your cart before completing your order.
Click the “ORDER CHECKOUT” button to complete your purchase. To be able to complete your first order you can either as a visitor or as a member. During the completion of your order, the system will automatically guide you to the very simple and quick registration process.
Then you must choose the way you want your order to be sent, the available options are shipment by courier or shipment with the courier company for loads with increased weightor pick-up from the store at Pyrgos, Santorini, Thira, PC 84700 where in this case you should come to receive your order. The last step before completing your order is to choose a form of payment. You can pay in one of the ways listed below in Section II.D.4.
Prices on our products include VAT. and are considered final, plus the shipping costs, which are added to the final payment amount.
By submitting your order in accordance with the above, the deco-store.gr system will automatically send you a message to the email account you have given us when you register as a Member that will let you know that we have received the order, the products you have ordered and all the terms of the order. From this point onwards, you do not have to do anything else until you get your products.
When the order is delivered to the courier company we are cooperating (Table II.D.3) or to another partner company, you will receive a new email.
- Order Tracking
You can always check the “Status” of your order by entering the link “My ACCOUNT”.
- Cancel / Modify Order
An order may be cancelled in the following cases:
Before you place your order in accordance with the above (see Section II.D 1.1), you can technically go back to the cart and remove the quantities of products from your cart you do not wish to order by pressing the button “remove”.
After completing the order but before receiving the products:
If the online order has been completed but the product has not yet been sent, you can cancel your order by sending an email to email@example.com or by telephone at +30 22860 21410.
After receiving the product:
- Your refusal to accept your products upon delivery by the Transferring Company is equivalent to revocation, the exercise of which is subject to the provisions of Section II.D.5 below. In any case, we inform you that in case of withdrawal at the time of receipt in accordance with the above, deco-store.gr records the event in a special file. In the first refusal to accept and having the customer make a second order, we will call from the Customer Service Department to confirm that the customer really wants the order he has done. If he refuses a second time to receive his order then at a subsequent order he will not be able to pay by cash on delivery. You must first deposit the amount and then send the order.
- After receipt of the product, the order will be cancelled by exercising the Right of Withdrawal as set out in Section II.D.5 below.
- In addition, your order will be cancelled upon receipt of the products or for replacement purposes in accordance with the provisions of Article II.D.6 below.
- After receipt, your order will be cancelled in accordance with the provisions of Article III.B.2 if you receive a defective product, the wrong product, or you never receive it due to a loss.
Delivery of Products
- Way and Time of Delivery
Dates and delivery times: The delivery days of your products are from Monday to Friday from 7.30 am to 5 pm for all of Greece.
These deadlines do not apply during periods of extreme weather or strikes and in any case of force majeure, which may affect transfer and delivery times.
Our Company makes every effort to ensure the timely and appropriate delivery of your products, but we reserve the reservation that the delivery of your product (s) may be delayed if there is a force majeure event such as extreme weather events, strikes, or any other event outside of our sphere of influence and control which may affect the delivery and delivery of your order. In the above cases, we will contact you to ask if you would like to deliver your order without the product that has been delayed or unavailable, or to suggest an alternative, or to inform you about the delivery time of the product that is not directly available. If your proposal does not satisfy you, you have the right to cancel the order in whole or in part and to refund any money you have paid, in any case, to give you the alternatives available to our Company. In case of delay, you can contact our Company by calling +30 22860 21410 or by emailing firstname.lastname@example.org in which you can also declare your cancellation in the whole or part of the order.
The shipments are carried out throughout Greece in cooperation with top transport and courier companies, from which deco-store.gr has secured affordable charges for the needs of its customers. Correspondingly, shipments are made around the world in collaboration with internationally recognized shipping companies, ensuring the best possible prices for the customers of deco-store.gr.
- Method of Cash by delivery
Payment upon receipt of the order in the courier. When the courier company comes to your place to deliver your products, you pay the value of your order. The specific method applies only for Greece.
- Payment using a credit/debit card
After selecting the product you want to buy in the payment mode select section, select the payment from Alpha Bank from the list of options and the computer will automatically lead you to the bank’s secure page. Fill in your card details as in all credit card mechanisms and complete your purchase and will automatically return you to our page where your order will be completed.
You can use the cards:
Visa, Mastercard, Maestro, American Express, Diners
- Payment using Masterpass e-wallet
- Payment via PayPal
Payment with PayPal is made under the strict trading conditions imposed by PayPal.
- Payment by Deposit to Bank Account
You can pay by debiting a bank account of our company in one of the following bank accounts:
623 002 330 000 683
GR8601 4062 3062 300 233 0000 683
75060 3842 0168
GR15 0172 7060 0057 0603 8420 168
0026 0362 010200585416
GR49 0260 3620000010200585416
Reason: A. ZORZOS & CH. ZORZOS OE and order code
For your best service, please also indicate your order code when depositing the amount.
Decostore by Zorzos co is committed to secure online transactions and the integrity of the data it collects on the users of the Decostore by Zorzos co website has adopted procedures that protect the personal data that users provide on its website (encrypting all personal information,be including the credit card number, name and address the name and address so that they cannot be read or changed when they are transferred to the Internet) or by any other means (eg by telephone). These procedures protect user data from any unauthorized access or disclosure, loss or misuse, and change or destruction. They also help to verify that these items are accurate and are used correctly. User connectivity to this is secure because it uses SSL (Secure Socket Layer) technology with AES 256-bit encryption. SSL technology is based on a keycode for encrypting data before sending it over (SSL) connection. The security control between the data and the Server is based on the unique key code ensuring full communication. Secure Sockets Layer (SSL) is today the world standard on the Internet for the certification of websites for network users and for encrypting data between web users and web servers. Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, and Safari browsers support the SSL protocol and are recommended to use them to connect to the Decostore by Zorzos cowebsite.
- Right to exercise rights
You have a period within fourteen (14) days to withdraw from the purchase that you have made through our online store without giving any reasons or giving us any explanation (unwarranted withdrawal). The right of withdrawal is exercised when you want to return the product you purchased from our online store and get your money back.
The deadline of 14 (fourteen) calendar days for the exercise of the right of withdrawal under Article 4.1 starts from the next day on which you or any person you designate us as responsible for receiving your products (other than the carrier) acquire the physical possession of the purchased goods. If you have ordered more than one item of goods with an order and are delivered separately, the period for exercising the right of withdrawal in accordance with the above starts from the next day of the day you or any person you designate us to be responsible for receiving the products (other than the carrier) acquire the physical possession of the last good.
- Exercise procedures:
In order to exercise the right of withdrawal under Article 4.1 above, you must notify us of your decision to withdraw from the Sales Agreement that we have entered into with a clear statement (e.g. letter ) which you will send by mail or email to the following contact details of deco-store.gr (email@example.com) or by completing the form at the following address: http://www.synigoroskatanaloti.gr/docs/info/Entypo-ypanaxwrhshs.docwhich should also be sent to the email: firstname.lastname@example.org.
The use of the attached Form is not mandatory. However, we provide you with the possibility through our website deco-store.gr to download the form and after completing it you will submit it electronically via your email. By submitting the Resume Form online, deco-store.gr will promptly send you the confirmation of your withdrawal.
- Obligations of the consumer on withdrawal
To comply with the withdrawal period, you must send us your statement on the exercise of your right of withdrawal before the withdrawal period expires in accordance with the terms set forth herein. It is expressly agreed that your notice of exercise of the right of withdrawal is deemed to have been received by us the following business day following the dispatch to us of the Declaration of Suspension as set forth herein.
In the case of exercise of the right of withdrawal in accordance with the above, you must return to us (at Pyrgos, 84700, Thira, Santorini) the product from whose purchase you immediately withdraw – unless we have agreed to receive it from you in case of withdrawal – without undue delay, and in any event within fourteen (14) calendar days from the date on which the notice of your decision has come to us to withdraw from the Agreement in accordance with the terms hereof. The deadline is considered to have been met if you send the goods back before the end of the 14-day period.
For refunds of products within Greece as a consequence of the withdrawal for any reason and cause, the cost of return is assumed by deco-store.gr provided that you cooperate with us and return the product in the manner we will indicate to you. Otherwise, the cost of returning the products is borne by you. If returns are made by Cyprus or other countries abroad, you will be responsible for the cost of returning the products in the event of a withdrawal, unless they are damaged or defective, so the cost of the return is the responsibility of us.
- Obligations of deco-store.gr
If you withdraw from any of your purchases as set forth herein, we will refund you all the money we received from you that corresponds to the products / order you have refunded us (excluding the additional costs due to your own choice to use others ways of delivery from the cheapest delivery method we offer) subject to what is explicitly stated below.
The refund will be made immediately, without undue delay and in any case within three (3) working days of deco-store.gr, from the date of receipt of the return to our warehouses and if your return has been checked and accepted and according to with the foregoing and without prejudice to the provisions of Article 5.5. The refund is made by crediting your bank account, which you will notify to deco-store.gr when exercising the right of withdrawal if you have paid your order in cash, in case you have made the payment by credit card you will see the refund your credit card and if you pay via PayPal respectively. In any case, you will not be charged for such refund unless the bank you wish to deposit is not one of the partnerships and has an account at deco-store.gr.
We are entitled to delay your refund until we take back the goods from which you are withdrawing from the same good condition as you received them. In the event of a withdrawal in accordance with the above, it is specified that any products you have purchased at a discount due to the purchase of the product from which you are withdrawing, you must return them together with the basic product from the market you are withdrawing, otherwise the withdrawal is considered as not exercised by you and therefore no obligation is produced for us.
You acknowledge and agree that it is your responsibility to reduce the value of the products you return, which (reduction) occurs as a result of the management of the products in question by you other than what is necessary to ascertain the nature and properties of the products. However, it is clarified that in order to get your money back in case of withdrawal, the product should be in the best condition received without damage and complete in its original packaging and be accompanied by all relevant documents, otherwise refunds will NOT be accepted.
Change / Replacement of Products
Changing or replacing products is ONLY with the making of a new order. In more detail, if you wish to change/replace a product in another colour or type, you must first return the product (s) you want to change (within 5 days and as described in the Returns section) to make a new order that includes the new products you want. If you want us to make the new order for you, you can tell us through:
- Phone at 22860 21410
- Email at email@example.com
The new order is sent in the same way as all new orders made at the online store and the same shipping charges apply. That is, for over € 35, shipping costs are FREE, while for shipments below € 35 shipping costs are € 5 with partner carriers. For the other countries in Europe, shipments are charged 7 € under € 50 respectively and are FREE for amounts over €50.
All returns are FREE (within Greece) and must take place within 14 days of the date of receipt of the order. For all returns, proof of purchase is required, the products must be in their original packaging and condition, with all labels, pouches and unused. Without all the above, refunds will not be accepted. As mentioned above, you can return a product from your order or the entire order if it does not satisfy you and we will refund you the amount of money corresponding to the same way you made your payment.
- Return Procedure
The return process is the following:
- Put the item in the transparent bag with the barcode and its badge, the order receipt and fill in the form you will find in the bag and deliver the parcel to the courier. We do not accept refunds without the barcode of the kind.
- Then you will call the courier who delivered your order to come to pick up the package on the day and time that serves you, indicating that it is a return to the Deco-store.
In addition to the return procedure, you can consult the special form that you find on the package you received.
Refunds, as mentioned above, are made within three (3) business days of receipt of the return to our warehouses and if your refund has been checked and accepted.
Regarding returns from the rest of Europe and Cyprus, return costs are the responsibility of the customer.
Responsibilities – Obligations of the parties
Liability of users of the website and consumers of the e-shop
- Exclusive User / Consumer Responsibility
You are sole and solely responsible for the lawful use of the Website and e-shop and you are required to refrain from any unlawful conduct and abusive behaviour as well as by adopting illegal practices and practices of unfair competition.
Participation as a member is only possible for natural or legal persons with full legal capacity. Minority (under 18) is excluded from membership.
You are solely responsible for the lawfulness and accuracy of the Information, Data, and Data you grant to deco-store.gr, which the Company has no responsibility or liability to control unless it is imposed upon a complaint or by law.
- Prohibited Uses
You may not use the deco-store.gr website and e-shop to send in any way, publish, transmit any content that is illegal, threatening, abusive, defamatory, immoral, vulgar, obscene, amplifying or expressing racial, ethnic or other discrimination to cause damage to third parties in any way.
Violates any patent, trademark, trade secret, copyright or other proprietary rights of deco-store.gr or any third party; (b) contains viruses or other software that may cause interruption, damage , destroy or interfere with the operation of any software or cause damage to the reputation and reputation of the Affiliate Company and Affiliates and / or other Users / Members / Consumers, or may violate every personal or other data of users / members / consumers of this Web site / e-shop.
- Additionally, it is forbidden:
- Any access or attempt to access information and data (including personal data) traffic through the Site and for which you have no authority or authority to use.
- Access to our Online Store in order to create or produce a product or service that competes with our own products/services.
- The facility in any way and with any means of third parties to gain access to the Data provided by deco-store.gr by its Members.
- Any form of Software piracy, hacking and / or copying, copying, analogue / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work of data (including personal data) of the content and material (photos, graphics, texts, etc.) of the Website.
- Liability and Producer Warranty
The producer of each product you buy is responsible for any damage caused by a defect in his product. Any agreement restricting or exempting the producer from his liability is void. In case of doubt as to the identity of the producer of a product you have supplied us, please let us know.
The manufacturer of any product you buy from deco-store.gr is responsible for any damage or defect in its product. Any agreement restricting or exempting the producer from his liability is void.
- Deco-store.gr responsibility for defects, loss
Deco-store.gr has against you all the obligations provided in the Civil Code for the buyer. Especially in the event of a defect in the product, we sell you can (a) request repair without your charge unless this is impossible or requires disproportionate costs or (b) replacing it with another (see Section II.D.6 ) or (c) withdraw following the procedure in Section D.5.2.
The above obligations of our Company cease if the defect is caused by you, or the product returned is dirty, damaged, abraded, crushed, and generally gives the impression that it has been used beyond that necessary to determine its suitability, or in a narrow or broad sense force majeure. In any case, the products must be accompanied by the necessary legalization documents and receipts. You must exercise these rights within fourteen (14) calendar days of receipt of your products, and this period begins from the day of receipt and in any case, within it you must have returned the product to us.
If you have mistakenly made your order (wrong product, price, etc.), you must immediately notify us at the following contact details: Telephone +30 22860 21410 or Email: firstname.lastname@example.org
We furthermore inform you that the risk of loss or damage to products is borne by deco-store.gr you or a third party that you designate as the person responsible for receiving the products on your behalf (other than the carrier) has acquired the physical possession of the goods, this risk is shifting to you. However, the risk is transferred to you by the delivery of your purchased products to the carrier if the carrier has been authorized by you to transfer the goods and this option has not been offered by deco-store.gr, without prejudice to your rights to the carrier.
- Limitation of Warranty – Liability
Deco-store.gr always acts in good faith in the context of the law and these General Terms. Consequently, it has taken and continues to take all necessary technical or other measures without delay in order to (A) the web site and e-shop operate continuously and properly without any problems, interruptions, delays, errors or mistakes; (b) the data / information provided and transmitted through this site on the one hand not to be altered on the other hand to be protected by back-up, as the security systems of this website are subject to restrictions;(c) the technology it uses or the Servers through which our online store is made available to Users not to contain viruses or other harmful components or software programs, however deco-store.gr DOES NOT PROVIDE RELATIVE WARRANTIES for all of the above and is not obliged to indemnify you in case you suffer any damage for the above reasons.
In addition, deco-store.gr does not warrant that (a) the suitability, effectiveness, sufficiency of its products with respect to the purpose for which you intend to do so and (b) the proper and proper execution of the obligations of the other Users of the website and its services.
Deco-store.gr makes reasonable efforts to maintain and make available its content. However, users agree that deco-store.gr is entitled to modify and/or temporarily or permanently suspend all or part of the site with and/or without notice to users, as availability may be affected by the user equipment, other communications networks, the large number of people trying to use the site at the same time or other causes. As a result, deco-store.gr has no responsibility for any kind of damage (positive, repayable, negligent, inconvenient or otherwise) arising from users’ inaccessibility, termination of all or parts thereof, delay, non-delivery, interruption or poor quality of service or loss of content, the existence of any kind of mistakes.
Deco-store.gr is not responsible for any technical problems that may occur to users when attempting to access and during the site and are related to the operation or compatibility of their own infrastructure using the site. Deco-store.gr also has no responsibility for acts or omissions of third parties and unauthorized third-party interventions in products and/or services and/or information made available through it.
In addition to what is expressly stated herein, deco-store.gr has no civil, criminal, or otherwise liability to you and / or any third party to you, in the event that any of the foregoing in the use of the Services and/or of the products of this e-shop suffer direct, indirect, incidental, financial or other damage, loss of earnings due to: (a) errors, omissions, technical failures, damages or malfunctions of the Telecommunication Networks, the Internet, the website, the Internet Service Providers, (b) the permanent or temporary discontinuation of the website or certain services and / (c) events, situations, actions, acts and / or omissions of deco-store.gr or third parties including other Users for which deco-store.gr does not provide guarantees and is not obligated according to the terms me here, (c) information and other content you publish and notify any third parties.
Deco-store.gr reserves the time to deliver products in cases of force majeure.
Deco-store.gr reserves the right at any time to temporarily or permanently discontinue the operation of all or part of it for maintenance or upgrading or for any reason whatsoever.
Deco-store.gr can not provide any warranty on the availability of the products but warrants timely information to final consumers about their unavailability, subject to the IID clause.
Deco-store.gr is not responsible in any way for your communication with third-party service providers that advertise or advertise on deco-store.gr and for any commercial transaction that may arise from your relationship. In addition, no liability for any faulty third-party products is received as a gift.
Deco-store.gr does not control and does not perform any prudential review of the content and information that it publishes and notifies third parties and does not bear any responsibility for them.
Deco-store.gr is solely responsible for fraudulent and gross negligence in the event of damage to you from information provided by deco-store.gr or its services through the site.
Deco-store.gr reserves the right at any time to suspend or terminate the provision of its services and/or its operation permanently or temporarily without any obligation to inform the members in advance. Deco-store.gr is liable only for direct damages that arise due to the deceit or gross negligence of deco-store.gr. Subject to mandatory provisions, the liability of deco-store.gr for direct damage due to gross negligence, irrespective of any legal reason, is expressly excluded. Deco-store.gr’s liability for direct or consequential damages – irrespective of reason – is completely and unambiguously excluded.
Intellectual Property Rights
All the content of the web pages of this site, including images, graphics, photographs, designs, texts, services and products are the intellectual property of deco-store.gr and are protected under the relevant provisions of Greek law, European law and international conventions and conditions.
Any copy, analogue / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, reselling, part or all of the content of the site is forbidden for any purpose other than strictly personal use unless deco-store.gr gives written its consensus.
The names, images, logos and distinctive features representing deco-store.gr and / or its online store and / or third parties affiliated with them as well as their products or services are trademarks and trademarks of deco-store.gr or/and deco-store.gr and/or top third parties and are protected by Greek, Community and international trademark laws and industrial and intellectual property and unfair competition.
In any case, their appearance and exposure to deco-store.gr should in no way be construed as a transfer or assignment of a license or right to use them.
To inform you about your personal data, the treatment processed by deco-store.gr and its purposes, recipients and other relevant information regarding their protection and security, please proceed to the relevant link HERE, to read and accept these terms.
- Customer Recognition
Deco-store.gr recognizes the importance of the security of your Personal Data and your electronic transactions and takes all the necessary measures, using the most up-to-date and advanced methods, to ensure maximum security. All information that relates to your personal information and your transactions is secure and confidential. The security of the e-shop of deco-store.gr is achieved by the following methods:
The codes used to identify you are two: the E-mail or username and the Personal Security Password, which each time you enter them give you access with absolute security to your personal information.
- Ensuring Privacy
User connectivity to this is secure because it uses SSL (Secure Socket Layer) technology with AES 256-bit encryption. SSL technology is based on a keycode for encrypting data before sending it over (SSL) connection. The security control between the data and the Server is based on the unique key code ensuring full communication. Secure Sockets Layer (SSL) is today the world standard on the Internet for the certification of web sites for network users and for encrypting data between web users and web servers. Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, and Safari browsers support the SSL protocol and are suggested to use them to connect to the deco-store.gr web site.
- Trading Confidentiality
Confidentiality is self-evident. The same basic principles governing classic transactions also apply to e-commerce. All information submitted by the user / Member to deco-store.gr is confidential and deco-store.gr has taken all necessary measures to use them only insofar as this is deemed necessary in the context of the services provided. Some of the measures taken are the following:
- Only authorized employees to have access to your transaction information and only when necessary, e.g. to handle your requests.
- Deco-store.gr does not disclose the details of their clients and transactions unless they have written authorization from you or this is required by court order or decision of another public authority.
- If deco-store.gr uses third parties to support its systems, it ensures that privacy is ensured.
For your own security, you should also handle all information provided through the Service as confidential and confidential and not make any disclosure to third parties
- Final Terms
These General Terms and Conditions constitute the final and unique terms in force regarding the provision of the Service by the Company to the User and shall remove any prior terms, prior agreements and arrangements, written or oral, between the Company and the User regarding the use of the Service.
No delay, negligence, or tolerance of the Company in enforcing the User’s observance of any present terms shall constitute a waiver or prejudice provided for in this right. If any present term would be deemed by any competent Court to be void and therefore inapplicable, this term will not invalidate the remaining terms of this Agreement which will remain in full force and effect.
- Termination of Terms
If any part of this Agreement is declared invalid or invalidated, such invalidity shall not affect the validity of the remaining part of this Agreement, which shall remain valid as if these General Terms had been executed with their invalid part deleted. The Company will seek to replace any invalid condition with a new valid term, the result of which will be the closest equivalent of the one cancelled.
- Applicable Law – Jurisdiction
Any dispute between the parties concerning the application, interpretation, nullity of the terms of the contract, the existence or non-existence of rights and obligations of the parties under contract or tort, shall be interpreted in accordance with Greek law and shall be subject to the exclusive jurisdiction of the competent courts city of Athens, under the jurisdiction of which the parties are voluntarily present.
Alternatively, it is proposed to resolve the out-of-court settlement through the European Alternative Dispute Resolution Body. According to the Directive 2013/11 / EC, which was incorporated in Greece under Joint Ministerial Decision 70330/2015, the possibility of online dispute resolution of disputes with the Alternative Dispute Resolution procedure (ADR) is now provided for throughout the European Union. If the customer is a consumer (ie a natural person acting outside of a professional capacity) and has any problem with a purchase he has made from our Website, he can initiate the ADR process through the single EU-wide online dispute resolution platform (platform ODE) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.
- Complains Policy – Customer Support after Sale
You can also contact the deco-store.gr Customer Service Department at a fixed address or send an email to email@example.com with your name and order code.
- Codes of Conduct
Deco-store.gr complies with the Greek eCommerce Association (GRECA) Code of Conduct which sets out the minimum standards of professional ethics and ethical conduct to be respected both to the consumer and to the various businesses selling products/services via digital channels.